General Terms and Conditions (GTC) of Manu Wildlife Peru (MWP)
Thank you for your interest and for placing your trust in us. The following general terms and conditions apply to all services provided by Manu Wildlife Peru (hereinafter referred to as MWP).
1 Contract conclusion
1.1 Registration: Confirmation of a booking made in writing, by telephone, electronically (online), or in person creates a contract between the customer and MWP. The contract is governed by these GTC. No later than upon payment of the invoice (or prepayment), the customer agrees to receipt of these GTC and consents to their content. The customer is responsible for giving accurate personal data (name and birth date in accordance with passport information) to MWP. It is also the customer’s responsibility upon receipt of an invoice/a confirmation to check that the information on it is complete and correct. Any inaccuracies must be immediately reported to MWP. Costs resulting from a failure to report shall be borne by the customer.
1.2 Services of other providers: Services which are not arranged or provided by MWP are governed by the terms and conditions of carriage and the general terms and conditions of the provider concerned, which MWP provides to the customer before the contract is concluded.
2 Terms and conditions of payment and prices
2.1 Terms and conditions of payment: Payment is made upon receipt of the invoice/confirmation in accordance with the information on it. Unless otherwise indicated on the invoice/confirmation, final payment is due the day before departure.
2.2 Price changes: MWP may change the price in the following cases:
• Price changes by transport companies and/or other providers
• New or increased public taxes or charges (e.g. VAT, safety charges, etc.)
• Obvious printing and publication errors
3 Validity of booked services
The booked services are valid only on the dates indicated in the invoice/confirmation.
4 Changes in bookings
Changes in bookings must be requested by the customer in writing.
5 Cancellation policy
5.1 General provisions: For cancellations prior to departure, a MWP handling fee of at least USD 20 per person and service is charged in addition to the cancellation fees mentioned hereafter.
5.2 If you need to cancel the tour for any reason:
- Before 7 days we refund your money 100%.
- Before 5 days we refund your money 80%.
- After 5 days minus 50%.
- Chance to postpone tour date (flexible)
5.3 Any bank charges or other fees cannot be refunded
5.4 If the tour cannot be started for health reasons, the tour can be postponed to a later date. In this case no cancellation fees will be charged.
5.5 If the tour needs to be cancelled due to force majeure, MWP will not refund the deposit. Instead MWP will issue a voucher for the amount of the deposit, which can be used for a tour at any later date.
5.6 Early return/trip interruption: If the customer interrupts the trip or changes the services agreed during the trip, the customer has no claim to a refund. If the trip is interrupted, or the services are changed, any (additional) costs are borne by the customer.
6 Travel insurance
It is highly recommended that customers take out travel insurance (cancellation costs and travel incidents). By choosing not to take out travel insurance, the customer confirms that he has sufficient private insurance coverage. The customer ensures that he has sufficient insurance for accidents and sickness abroad. Important: MWP recommends that customers read the General Terms and Conditions of Insurance before their departure.
- Passport, visa, vaccinations
The customer is responsible for complying with the individual passport, visa, customs, currency, and vaccination requirements, as well as for obtaining the necessary documents.
8 Complaints
If the customer has reason to make complaints during the trip, they must be submitted immediately to the tour guide or to the service provider concerned (e.g. hotel). This usually enables remedial action to be taken on location.
8.1 MWP is not liable if the non-performance or bad performance of the contract is due to
• a failure to act on the side of the customer;
• little sighting of wild animals. We are in the jungle and will observe the animals in their natural environment. We never know in advance, which animals we will be able to spott.
• force majeure or an event, which MWP or a service provider could not have foreseen or avoided, notwithstanding the exercise of due care. MWP therefore is not liable for changes in an itinerary caused by strikes, social unrest, weather conditions, landslides, full rivers, decisions taken by the authorities, third-party delays, etc.
In case of force majeure, MWP reserves the right to change, postpone or even cancel trips.
9 Data Privacy
9.1 Your data: MWP needs various pieces of data from you and your party members (such as forename and surname, date of birth, e-mail address etc.) for the correct processing of the contract. MWP will only use the personal data to carry out the booked services. The data will not be passed on to third parties or used in any other way.
9.2 Transfer to service providers and authorities: MWP will only forward your data where this data is required for processing the contract with the service providers.
9.3 Asserting rights: MWP reserves the right to disclose your data to authorities and third parties for the assertion of the legitimate interests of MWP. The same applies on suspicion of a criminal offence.
Cusco, October 2024